5 Ways Everyone Can Improve Their Restaurant Management
They say to work smarter than harder, and the restaurant industry is no exception to this rule.
Clinging to an outdated management process while continually innovating contests will only make you lose in the long run.
As a manager you will know that the customer experience depends on the food and the service. Recent studies on Yelp customer reviews even show that customers react to poor restaurant experiences with signs of minor trauma!
Nobody wants to be responsible for that, so here are five ways to help improve your restaurant management.
Collect customer feedback
Gathering customer feedback is, and will always be the best place to start when you want to improve. 5 Ways Everyone Can Improve Their Restaurant Management
By asking them to fill in a short survey, leave an online review or comment card content, you can see the areas you like and areas that may require improvement.
Remember to remain unfair while reading your feedback-as hard as possible! Some things may be more useful than others, but it’s important not to discard feedback because you do not like it.
Is your outdated restaurant bookkeeping holding you back?
Time is money and efficiency is always key, so you should look to save time wherever you can.
Newer, more up-to-date software will allow you to manage your inventory, view your menu costs, digitize your invoices and expenses.
You can also send a check to the vendor with just a few clicks, bringing the admin time well while maintaining high levels of transparency and efficiency.
Give your team the tools they need
It looks simple but can make all the difference.
Fully lined with linen, trays, cutlery, glasses and cushions means your team will have everything they need to do a good job.
Keeping you well equipped not only helps the team, it also helps maintain a high level of quality and consistency for customers.
Unpleasant linen and inappropriate linen will not help your reputation.
Give your team an opportunity 5 Ways Everyone Can Improve Their Restaurant Management
While you are fortunate enough to have a passionate and passionate team with a natural tendency towards hospitality, incentivisation goes a long way to maintain a high level of service.
Set goals based on KPIs and customer service targets and reward staff who hit markers.
You can also get into the game to help light up the fire of participation!
Hold monthly team meetings
Not only are customers with important business insights to share.
Try to meet team meetings every month or quarter and get feedback delivered by the whole team – cooks, kitcheners, waiting staff, and hosts.
There may be processes that cause friction over the whole team or delay service, thereby bringing this issue open and trying new ways of doing things.
It’s important for staff to feel like they have a voice, so let them talk!
Try using some of these ideas and see the differences that can be brought to your restaurant’s efficiency.